Short, honest and important. These rules keep your hair, your skin and your appointment safe – please read them before you book a colour service.
Hair dyes can cause allergic reactions, which can be serious. A quick skin test at least 48 hours before your appointment is required for every tint, highlight, toner, bleach and balayage service. It’s free, takes about five minutes and is done in the salon.
Hair dye manufacturers state their products are not intended for anyone under 16, so we do not colour, bleach or highlight hair for under-16s. Clients under 16 need a parent or guardian with them for any service.
Before bleaching, big colour changes, or working on hair that has been box-dyed, hennaed or chemically treated, we may test a small hidden strand first. It shows how your hair will react and protects its condition.
Please let us know about allergies, scalp conditions (psoriasis, eczema, cuts or sores), pregnancy, breastfeeding, new medication and recent home colour or treatments. Everything stays confidential and helps us keep you safe.
For everyone’s safety we can’t carry out services if there are head lice, a scalp infection, or broken or irritated skin. We’ll happily rebook you once it has cleared up.
Smoothing and perm treatments use strong products and heat. They are not recommended during pregnancy or breastfeeding – please talk to us first if this applies to you.
After colour, bleach, keratin or a perm we’ll give you aftercare advice based on the product used – how long to wait before washing, which products to use, and what to avoid. Following it keeps your result looking great for longer.
Please give at least [24 hours’] notice if you need to cancel or move your appointment. If you arrive more than [15 minutes] late we may need to shorten your service or rebook you.
Prices may vary depending on hair length and thickness – your final price is confirmed at your consultation before we start. Package deals are available in the salon only.
Tell us within [7 days] and we’ll put it right free of charge where we can. This does not affect your statutory rights as a consumer.
We keep your name, contact details, consultation notes and patch test records to look after you safely, in line with UK GDPR. We never sell or share them. Online bookings are handled by SumUp. You can ask to see or delete your data at any time.
Not sure if something applies to you? Give Sandra a call before your appointment – it’s always better to check.